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Last reviewed on 18 October 2017
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School types: All · School phases: All

Find out what you can do to deal with an abusive or aggressive visitor. You'll also learn how to manage challenging interactions with parents who have mental health issues.

Abusive visitors can be removed from premises

People can be removed from your school if you have reasonable grounds for suspecting that they have committed an offence under section 547 of the Education Act 1996. 

The removal may be carried out by a police officer or a person authorised by the appropriate authority. Depending on your school type, the "appropriate authority" may be your: 

  • Governing board
  • Local authority
  • Proprietor

This is explained in the Department for Education's (DfE's) guidance on controlling access to school premises. 

Controlling access to school premises, GOV.UK – DfE 

Education Act 1996: section 547, legislation.gov.uk

Can a school ban abusive parents from the premises?

You can bar someone from your premises if you feel that their aggressive, abusive or insulting behaviour or language is a risk to staff or pupils. 

This is explained in the DfE guidance linked to above. 

Advice on

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