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Complaints procedures: examples (maintained)

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Last updated on 23 November 2016
School types: Maintained · School phases: All
In-depth article
Are there examples of complaints procedures from maintained schools? This article points to examples from schools and includes a model procedure on vexatious complaints. You will also find a downloadable KeyDoc with a checklist for creating a complaints procedure.

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The Key gives school leaders access to:


  1. 1 Complaints procedures from primary schools
  2. 2 Complaints procedures from secondary schools
  3. 3 Complaints procedure from a special school
  4. 4 KeyDoc: complaints procedure checklist
  5. 5 Model complaints procedures from local authorities
  6. 6 Should we have separate complaints procedures for different complainants?

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