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Last updated on 17 February 2017
The Key logo


Last updated February 2017

Cookies policy


Thank you for visiting our website.

You may have visited websites like ours and seen pop-up boxes that ask you if you mind them placing cookies on your computer. We realise that most people click these without reading about how the cookies use your data. Please read this policy as we want you to be happy with the way we use cookies to track your website visits. By continuing to browse the site, you are agreeing to our use of cookies.



We are The Key Support Services Limited (trading as The Key), a company incorporated under the laws of England and Wales with company number 08268303 whose registered office is at 29 Ludgate Hill, London, EC4M 7JR. If you have any queries about how we use your data, please contact our data protection officer at


We may need to update the Sites and this policy at any time and without notice. Where you have given us your email address, we may use this to notify you of such changes and we will post a note on the Sites to inform you that this policy has been updated. Please check this policy regularly to ensure you always understand how we use your information.

It is a condition of using the Sites and our services that you need to agree with this policy and how we use your data for our legitimate business purposes, as described in more detail below.

What are cookies?

A cookie is a piece of text stored on the hard drive of your computer, mobile or other portable device (device) by your web browser. Broadly, this tool distinguishes you from other visitors to our websites and stores information about your website visits, recognises you and your preferences each time you visit our websites, and ensures each site functions for you as we intend it to and enables us to provide the services you request.

Below is a table to explain The Key Support’s cookie functions and why they’re used. They are placed on your device automatically when you visit the Sites. Some last only for the duration of your visit (session ID cookies) and these help you navigate the Sites and use your browser ‘back button’, for example. Others are persistent and last after you leave our website. No cookies that identify you (other than your IP address) are active during any period you are logged off. More details are below:

What Cookies does The Key use on the Sites?



The Key cookies


Our system may issue cookies to your computer when you log on to the Sites. Cookies make it easier for you to log on to and use the Sites during future visits as they will remember your IP address and the settings associated with it. They also allow us to edit the content of the Sites for you so that you see information that is relevant to your chosen subscription and account settings.


We use cookies to keep the Sites secure. We may use persistent cookies, which will help us to ensure we have identified the same device is logging into the correct account. These types of cookies also help with our anti-spam measures and may help us to prevent phishers, scammers and unauthorised login attempts to your account. These cookies are strictly necessary for the Sites to function as we need them to.


We need to use certain cookies and local storage devices to ensure users of the Sites have the best possible experience, such as assisting with your navigation, ensuring pages load up quickly and respond faster to your requests, and so that you find what you are looking for easily.


Google Analytics cookies

We use Google Analytics, a web-analytics service provided by Google, Inc. (Google). Google Analytics uses cookies to help us analyse how users use the Sites. The information generated by the cookie about your use of the websites (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the Sites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of the Sites. By using the Sites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

The cookies collect information in an anonymous form, including the number of visitors to the Sites, how long they stay on the Sites, where visitors have come to the Sites from, and the pages they visited next.

Click here for an overview of privacy at Google.

To opt out of being tracked by Google Analytics across all websites, visit


YouTube cookies

We embed videos from YouTube using the privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally identifiable cookie information for playbacks of these embedded videos.

Click here for more information on YouTube’s embedded videos.


Vimeo cookies

We embed videos from our private Vimeo channel, a service provided by Vimeo, LLC (Vimeo). Vimeo may place a number of cookies in your browser. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used.

Click here for Vimeo’s cookie policy.


Embedly cookies

We use Embedly, a media platform provided by Embedly, Inc. (Embedly) to embed videos and media from other websites. Embedly may place a number of cookies in your browser.

Click here for Embedly’s privacy policy.


Zendesk cookies

We use Zendesk Support, Help Centre, Talk and Chat, customer service software provided by Zendesk, Inc. (Zendesk) to allow users to contact our member support team. Zendesk may place a number of cookies on your browser, in order to provide these services.

Click here for Zendesk’s privacy policy.


Keen IO

We use Keen IO to store data on user activity on the Sites.

Keen IO is an analytics service provided by Keen Labs, Inc. (Keen IO) that helps improve web applications by tracking how users interact and engage. Usage information and Personal Data is stored by Keen IO and is subject to their privacy policy.

Click here for Keen IO's privacy policy.


Other third-party cookies

In some cases, the feature you choose may allow a third party to place cookies or local storage devices on your device. The third party who places cookies on your device is responsible for how they process their data and we recommend that you read their privacy policies. Third parties who place cookies on your device when you use the Sites include Twitter and Facebook. We have included a link to their privacy policies:




If you would like to know more about cookies, including flash cookie and local storage devices, the following websites provide useful information:, and


Most web browsers allow some control of most cookies through the browser settings. If you turn off cookies, you may not be able to use all of our services. However, you will still be able to see article content.

The following pages contain information on managing cookies on the most popular browsers:

Microsoft Internet Explorer – Deleting and managing cookies

Google Chrome – Manage your cookies and site data

Mozilla Firefox – Cookies


Thank you for visiting our website.

Last updated February 2017. © The Key Support Services Limited.