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Complaints procedure: model and examples (independent schools)

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Last updated on 29 September 2017
Statutory/mandatory for: Independent schools Non-maintained special schools What does this mean?
Policy article
Are there examples of complaints procedures from independent schools? This article includes our downloadable model complaints procedure that you can adapt to your school's context. It also sets out the requirements for complaints procedures as set out in the Independent School Standards, and links to examples of complaints procedures from independent schools.

Article tools


  1. 1 Model procedure from The Key 
  2. 2 Requirements
  3. 3 Examples from schools

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  • 1 download
  • 6 external links

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