You are here:

Last updated on 10 April 2019
Ref: 12108
Statutory/mandatory for: Academies Free schools What does this mean?

Download and adapt our model complaints procedure. If you want to write or review your own, use our checklist to make sure it covers everything it needs to.

Article tools


  1. Model procedure from The Key 
  2. Use our checklist to write and review your own procedures
  3. Examples from primary academies
  4. Examples from secondary academies
  5. Examples from MATs

The Key has taken great care in publishing this article. However, some of the article's content and information may come from or link to third party sources whose quality, relevance, accuracy, completeness, currency and reliability we do not guarantee. Accordingly, we will not be held liable for any use of or reliance placed on this article's content or the links or downloads it provides. This article may contain information sourced from public sector bodies and licensed under the Open Government Licence.