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Complaints procedure: model and examples (academies)

Ref: 12108
Last updated on 29 September 2017
Statutory/mandatory for: Academies Free schools What does this mean?
Policy article
This article includes our model complaints procedure and a downloadable KeyDoc with a checklist for creating an academy complaints procedure. It also points to examples from schools.

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  1. 1 Model procedure from The Key 
  2. 2 Examples from primary academies
  3. 3 Examples from secondary academies
  4. 4 Examples from MATs

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