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Complaints procedure: model and examples (multi academy trusts)
Are there examples of policies and procedures from multi-academy trusts? We link to examples of complaints policies or procedures from three mutli-academy trusts (MATs). We also include our model complaints procedure and a downloadable checklist to help with writing one.
- Model procedure from The Key
- MAT of 41 schools
- MAT of 15 schools
- MAT of 7 schools
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