You are here:

Last updated on 10 April 2019
Ref: 32742
Statutory/mandatory for: Academies Free schools What does this mean?

Download our model complaints procedures and see examples of complaints policies and procedures from 3 multi-academy trusts (MATs).

Article tools


  1. Model procedure from The Key 
  2. Complaints procedure checklist
  3. MAT of 47 schools
  4. MAT of 15 schools
  5. MAT of 8 schools

The Key has taken great care in publishing this article. However, some of the article's content and information may come from or link to third party sources whose quality, relevance, accuracy, completeness, currency and reliability we do not guarantee. Accordingly, we will not be held liable for any use of or reliance placed on this article's content or the links or downloads it provides. This article may contain information sourced from public sector bodies and licensed under the Open Government Licence.