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Complaints procedure: model and examples (multi academy trusts)

Ref: 32742
Last updated on 29 September 2017
Statutory/mandatory for: Academies Free schools What does this mean?
Policy article
Are there examples of policies and procedures from multi-academy trusts? We link to examples of complaints policies or procedures from three mutli-academy trusts (MATs). We also include our model complaints procedure and a downloadable checklist to help with writing one.

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Contents

  1. 1 Model procedure from The Key 
  2. 2 MAT of 41 schools
  3. 3 MAT of 15 schools
  4. 4 MAT of 7 schools

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