Complaints procedure: model and examples
Make sure your complaints procedure reflects the latest guidance published by the DfE. If your policy is based on our previous model document, use our summary of what’s changed and why, to help you decide what changes you need to make.
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Contents
Download our model procedure
Download and adapt our model procedure to suit your school's needs. It'll save you time and help you stay compliant. It takes account of relevant requirements and good practice, and is approved by Forbes Solicitors.
All maintained schools are legally required to publicise their complaints procedures. While this isn't required for academies, it is recommended.
Updates to the model document
We updated our model procedure on 8 November 2021 to reflect the following nonstatutory guidance from the DfE:
- Best practice guidance for maintained schools, last updated on 15 January 2021
- Best practice guidance for academies, last updated on 12 March 2021
Read this document for a quick way to see what changed.
If your current procedure is different from ours, or you're writing your own, download our checklist to help you make sure
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