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Last reviewed on 11 November 2020
Ref: 41689
Statutory/mandatory for: Maintained schools Academies Independent schools Pupil referral units Non-maintained special schools

Make sure your complaints procedure reflects the latest guidance published by the DfE. If your policy is based on our previous model document, use our summary of what’s changed and why to help you decide what changes you need to make. If you have your own, use our checklist to make sure it covers everything it needs to.

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