Complaints procedure: model and examples
Adapt our model complaints procedure to your school's context, and use our checklists to make sure you stay compliant.
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Download our model procedure
Download and adapt our model procedure to suit your school's needs. It'll save you time and help you stay compliant. It takes account of relevant requirements and good practice, and is approved by Forbes Solicitors.
All maintained schools are legally required to publicise their complaints procedures. While this isn't required for academies, it is recommended.
Previous updates to the model document
We updated our model procedure on 8 November 2021 to reflect the following non-statutory guidance from the DfE:
- Best practice guidance for maintained schools, last updated on 15 January 2021
- Best practice guidance for academies, last updated on 12 March 2021
If you last reviewed your complaints procedure before 8 November 2021, you may need to make significant changes. Read this document for a quick way to see what changed.