Complaints procedure: model and examples

Last reviewed on 29 November 2023
Statutory/mandatory for: Maintained schools Academies Independent schools Pupil referral units Non-maintained special schools

Adapt our model complaints procedure to your school's context, and use our checklists to make sure you stay compliant.

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Contents

  1. Download our model procedure
  2. Use our checklist to write and review your own procedures
  3. Maintained school examples
  4. Academy examples

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