You are here:

Last updated on 26 April 2019
Ref: 13154
School types: All · School phases: All

Get to grips with the DfE's best practice advice on managing school complaints, and learn what to consider as you develop your complaints procedures.

Article tools


  1. Maintained schools must have a complaints procedure
  2. Complaints not in scope of your policy
  3. Stages of the procedure
  4. Time limits and time frames
  5. The role of governors
  6. Responding to persistent complaints
  7. Keeping records of complaints
  8. Escalating complaints to the DfE

The Key has taken great care in publishing this article. However, some of the article's content and information may come from or link to third party sources whose quality, relevance, accuracy, completeness, currency and reliability we do not guarantee. Accordingly, we will not be held liable for any use of or reliance placed on this article's content or the links or downloads it provides. This article may contain information sourced from public sector bodies and licensed under the Open Government Licence.