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updated on 26 April 2019
Ref: 13154
School types: All · School phases: All

Get to grips with the DfE's best practice advice on managing school complaints, and learn what to consider as you develop your complaints procedures.

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Contents

  1. Maintained schools must have a complaints procedure
  2. Complaints not in scope of your policy
  3. Stages of the procedure
  4. Time limits and time frames
  5. The role of governors
  6. Responding to persistent complaints
  7. Keeping records of complaints
  8. Escalating complaints to the DfE

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