You are here:

Complaints procedures: guidance (maintained)

Ref: 13154
Last updated on 3 August 2017
School types: All · School phases: All
In-depth article
Is there guidance on complaints procedures for maintained schools? This article outlines guidance from the DfE on the procedures maintained schools should follow when handling complaints. It includes advice on timings, keeping records of complaints and responding to persistent complaints.

Article tools

Contents

  1. 1 Maintained schools must have a complaints procedure
  2. 2 When to initiate the formal complaints procedure
  3. 3 Complaints procedures: considerations
  4. 4 Responding to persistent complaints
  5. 5 Escalating complaints to the DfE

Article features

  • 4 external links

The Key has taken great care in publishing this article. However, some of the article's content and information may come from or link to third party sources whose quality, relevance, accuracy, completeness, currency and reliability we do not guarantee. Accordingly, we will not be held liable for any use of or reliance placed on this article's content or the links or downloads it provides. This article may contain information sourced from public sector bodies and licensed under the Open Government Licence.