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Complaints procedures: guidance (maintained)

Ref: 13154
Last updated on 3 August 2017
School types: All · School phases: All
In-depth article
Is there guidance on complaints procedures for maintained schools? This article outlines guidance from the DfE on the procedures maintained schools should follow when handling complaints. It includes advice on timings, keeping records of complaints and responding to persistent complaints.

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Contents

  1. 1 Maintained schools must have a complaints procedure
  2. 2 When to initiate the formal complaints procedure
  3. 3 Complaints procedures: considerations
  4. 4 Responding to persistent complaints
  5. 5 Escalating complaints to the DfE

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