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Last updated on 30 November 2016
Ref: 11630
School types: All · School phases: All

How can I respond to a parent who criticises the school to other parents and pupils, but does not complain directly to staff? This article includes advice from two of our associate experts and a headteacher about how to respond to criticisms or complaints expressed by parents.

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Contents

  1. Parents are free to express opinions about the school
  2. Encouraging parents to engage with the school constructively
  3. Addressing individual causes of concern
  4. Tackling criticism: advice from a headteacher
  5. Writing a letter to critical parents

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