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Responding to criticism expressed by parents

Ref: 11630
Last updated on 30 November 2016
School types: All · School phases: All
In-depth article
How can I respond to a parent who criticises the school to other parents and pupils, but does not complain directly to staff? This article includes advice from two of our associate experts and a headteacher about how to respond to criticisms or complaints expressed by parents.

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Contents

  1. 1 Parents are free to express opinions about the school
  2. 2 Encouraging parents to engage with the school constructively
  3. 3 Addressing individual causes of concern
  4. 4 Tackling criticism: advice from a headteacher
  5. 5 Writing a letter to critical parents

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