You are here:

Responding to criticism expressed by parents

Ref: 11630
Last updated on 30 November 2016
School types: All · School phases: All
In-depth article
How can I respond to a parent who criticises the school to other parents and pupils, but does not complain directly to staff? This article includes advice from two of our associate experts and a headteacher about how to respond to criticisms or complaints expressed by parents.

Article tools


  1. 1 Parents are free to express opinions about the school
  2. 2 Encouraging parents to engage with the school constructively
  3. 3 Addressing individual causes of concern
  4. 4 Tackling criticism: advice from a headteacher
  5. 5 Writing a letter to critical parents

Article features

  • 2 external links

More from The Key

CPD Toolkit Fresh

CPD Toolkit makes it easy to run training in-house

Covering a wide range of topics, including differentiation, assessment, SEND and growth mindset, CPD Toolkit has been created by subject experts and tested by teachers to guarantee practical, engaging training that's also excellent value for money.

The Key has taken great care in publishing this article. However, some of the article's content and information may come from or link to third party sources whose quality, relevance, accuracy, completeness, currency and reliability we do not guarantee. Accordingly, we will not be held liable for any use of or reliance placed on this article's content or the links or downloads it provides. This article may contain information sourced from public sector bodies and licensed under the Open Government Licence.