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- Complaints procedure: model and examples Adapt our model complaints procedure to your school's context, and use our checklists to make sure you stay compliant.
- How to manage complaints: checklist and guidance Complaints can be a big worry for all involved. Be clear on how to investigate complaints about your school and download our checklist to help you carry out a formal investigation.
- Handling persistent or aggressive complaints from parents Updated - Read about best practice for dealing with persistent or aggressive complaints from parents. Find out how to use your complaints procedure to close a complaint and stop responding.
- Parents' complaints about other families: how to respond Get expert advice to help you respond with confidence to complaints from parents about other pupils and parents.
- Talking to parents about budget cuts As the cost of living crisis continues, you may need to make difficult financial decisions about your school that will lead to anger and complaints from parents. Adapt our template letter to parents to let them know about potential budget cuts and get advice on how to communicate with them in a sensitive way.
- Website requirements: maintained schools Use our checklist to find out what information you need to publish on your school's website and how to keep your website compliant. Understand what data to publish for nurseries, pupil referral units, schools with small cohorts and special schools.
- SEN information report: model and examples Download and adapt our model SEN information report, or use our checklist to save yourself some time and help make sure you're compliant.
- Statutory risk assessments: checklist and guidance Stay compliant and keep your pupils, staff and visitors safe with our checklist of the risk assessments you need to have in your school. Plus, see advice on when to do a risk assessment.
- Charging and remissions policy: model and examples Save time and stay compliant by adapting our model charging and remissions policy. Alternatively, use our downloadable checklist to structure your policy and read tips on how to write your own.
- Challenging the placement of a pupil with SEND: guidance and checklist There are times when you can't meet the needs of a pupil with an EHC plan. Be clear on your requirements and use our checklist to help you make the best possible case to your LA if you want to challenge a pupil's placement at your school.
- Key Stage 1 and 2 assessments Find answers to FAQs on how to comply with statutory requirements for Key Stage (KS) 1 and 2 assessments. Use our checklist of key dates and deadlines, and know what to report to your local authority and parents/carers.
- Performance management: checklists Share our checklist with your line managers so they know what’s expected of them. Plus, audit your whole-school performance management procedures, so you can make sure you're compliant.
- Provider access policy statement: model and guidance Adapt our model to save time and stay compliant when writing or reviewing your provider access policy statement. Understand your requirements and see examples from other schools and trusts.
- Statutory policies and documents for schools and trusts Download our list of the policies and documents you must have, so you're clear on any changes and can make sure you’re compliant.
- Website requirements: academies and academy trusts Find out what individual academies need to publish online, and if you’re a multi-academy trust, what your trust website needs to include. Use our checklists to help you comply.
- Academy conversion: step-by-step process Be clear on the academy conversion process, including information on preparing to convert, submitting the application form, and setting up an academy trust. Use our checklist to keep track of the tasks you need to complete.
- Suspension and permanent exclusion policy: model and examples Adapt our model suspension and permanent exclusion policy to fit your school's context so you can be sure you're compliant. Also see examples from other schools.
- Publishing information: requirements for independent schools Find out which information you're required to make available to parents and what to publish on your website. Use our checklist to help you stay compliant.
- UK GDPR: make sure your suppliers are compliant You must make sure that any third parties that process personal data for your school meet UK GDPR requirements. See the steps you'll need to take, and download our checklist for your provider contracts.
- Curriculum accessibility for pupils with SEND: checklist To help pupils with special educational needs and disabilities (SEND) reach their full potential, they first must have equal access to your curriculum. Use our checklist to stay compliant with the Equality Act and SEND regulations.