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- Complaints procedure: model and examples Recommended - Adapt our model complaints procedure to your school's context, and use our checklists to make sure you stay compliant.
- How to manage complaints: checklist and guidance Complaints can be a big worry for all involved. Be clear on how to investigate complaints about your school and download our checklist to help you carry out a formal investigation.
- Handling persistent or aggressive complaints from parents Updated - Read about best practice for dealing with persistent or aggressive complaints from parents. Find out how to use your complaints procedure to close a complaint and stop responding.
- Parents' complaints about other families: how to respond Get expert advice to help you respond with confidence to complaints from parents about other pupils and parents.
- Staff disciplinary procedures: model and examples Download and adapt our model staff disciplinary procedures, or review your own with our checklist of what to include. See examples of policies from other schools and academy trusts.
- Lunchtime supervision policies and procedures Find examples of lunchtime supervision policies and procedures from primary and secondary schools.
- Performance management: checklists Share our checklist with your line managers so they know what’s expected of them. Plus, audit your whole-school performance management procedures, so you can make sure you're compliant.
- Safer recruitment policy: model Use and adapt our model safer recruitment procedures (which you'll find in appendix 2 of our model child protection policy) to help save you time and stay compliant.
- Early Years Foundation Stage (EYFS) policy: model Download and adapt our model early years policy to help you write or review yours in line with the statutory procedures you must have for the EYFS, and the latest version of the EYFS framework.
- Staff grievance policy and procedures: model and examples Download our model grievance procedure and adapt it to your context, and see examples of grievance procedures from primary schools, secondary schools and trusts.
- Children missing education (CME): procedures and policies Find out about the statutory requirements for school procedures on children absent from education and children missing education (CME), including monitoring attendance, updating admission registers and making reasonable enquiries about a child's whereabouts. See CME policies from primary, secondary and special schools.
- Talking to parents about budget cuts As the cost of living crisis continues, you may need to make difficult financial decisions about your school that will lead to anger and complaints from parents. Adapt our template letter to parents to let them know about potential budget cuts and get advice on how to communicate with them in a sensitive way.
- Financial procedures manuals: examples Take a look at examples of financial procedures manuals from a range of schools and a local authority.
- Suspending a pupil: procedures and guidance Be clear on the procedures for suspending a pupil, when you can lawfully do so, and who you must inform.
- Capability procedures: sharing information Read guidance and advice on requirements around sharing information about capability procedures. Find out what you have to disclose to governing bodies and future employers.
- UK GDPR: personal data breach procedure Download our model procedure and use it in the event of a data breach at your school. If you have any data breaches, use our template to record the details.
- Excluding a pupil: procedures and guidance Be clear on the procedures for excluding a pupil, when you can lawfully do so, and who you must inform.
- Security lockdown procedures: informing parents and pupils Follow our guidance when discussing emergency lockdown procedures with your pupils, including how to talk to them in an age-appropriate way. Download our template letter to parents/carers.
- School security policy: guidance and examples Understand what's expected from your security policy and procedures, including how to assess and manage risks, who should be involved, and how to use your existing school policies to inform your approach to school security.
- Staff capability policy and procedures: model and examples Download and adapt our model staff capability policy, or use our checklist to make sure your own policy covers everything it should. Plus, see examples from a primary and a secondary school, as well as a multi-academy trust.