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Last reviewed on 14 June 2017
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School types: All · School phases: All

Are there examples of professional standards for school administrative staff? One of our associate education experts suggests examples of professional standards for three roles. We also refer to standards from two local authorities and the National College of Teaching and Leadership.

KeyDoc: standards created by an expert

A school leader asked us about professional standards for administrative staff. There are no national professional standards for school administrators, so we contacted one of our associate education experts, Trevor Bailey, for advice.

Trevor said that schools could create their own professional standards by considering what they expect from each role, and by referring to individual job descriptions. We worked with Trevor to create a KeyDoc which sets out some suggested professional standards for the following roles:

  • Administrative staff
  • Administrative manager/team leader
  • Receptionist

The standards in the KeyDoc are not intended as an exhaustive list, and you may wish to adapt them to fit your school's circumstances. 

KeyDoc: professional standards for school administrative staff

Using the standards to assess performance

He gave examples of how this could be

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