Service level agreements: template and examples

Download and adapt our service level agreement template. See examples of SLAs used by schools and get guidance on determining the responsibilities of each party.

Last reviewed on 16 March 2023
School types: All · School phases: All
Ref: 8736
Contents
  1. Download our template
  2. Examples
  3. Governor approval of SLAs
  4. Determining responsibilities of the school and the provider
  5. Procurement: good practice and guidance

Download our template

Adapt this template to suit your school and the type of service provided.

KeyDoc: template for service level agreement (SLA) DOC, 182.5 KB

We worked with 2 of our associate education experts, Jaimini Lakhani and Martin Owen, to produce it.

Examples

SLA for supporting struggling pupils 

Transforming Lives for Good (TLG) Bolton has an SLA that outlines the operational and financial arrangements it has with schools or referring agencies. TLG Bolton helps students aged 11 to 16 who are struggling in school. 

SLA for school libraries

Buckinghamshire County Council has an SLA on its website that describes a school library service. The SLA includes details of the standard of service provided. 

Governor approval of SLAs

For example, you may have set a threshold level whereby purchases over a certain amount require governing board sign off. In these

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Also in "Purchasing"