Centralising a service, step 3: define your motivating factors
Now that you’ve decided to make changes to a service, find out how to use the results from step 2 to define exactly what it is you want to change and why you want to change it.
Decide what you want to change
After evaluating the current performance of the service you need to consider what matters most to your trust when making changes to the service. Link these decisions to how the service is currently performing, and how you want it to perform.
Take the results of your operating model assessment and questionnaire and look closely at:
- Services that are very costly (represented by the size of the circles on the generated chart)
- Discrepancies in your operating model. This is the difference between how a service is currently delivered in your trust and how it should be delivered according to where each process sits on the scale of standard to specialist and transactional to strategic
- The weaknesses identified in the staff questionnaire
Now decide what you need to change
The results of your evaluation and questionnaire should give you a clear idea of what needs to change to improve the service.