Give feedback and listen to the staff member's comments
If you have concerns about a staff member's performance, you should begin informal capability procedures.
When you meet with them, begin by giving feedback about the nature and seriousness of the concerns. Then, give them the opportunity to comment and discuss the concerns with you.
Be sure to keep detailed notes of what you discuss in this meeting (and in any follow-up meetings). Use our template action plan (in the final section of this article) to help you keep a record.
Read our advice on approaching difficult conversations if you need support in running this meeting.
Set targets for improvement
This will help you:
- Make it clear what exactly you want the staff member to work on
- Measure their progress
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