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Last reviewed on 25 March 2021
Ref: 13442
School types: All · School phases: All

Find out what to do when you don't have records of references for staff on the single central record (SCR), including cases involving long-standing members of staff.

Form a plan to address missing references

To start with:

  1. Let your governors know you have identified an issue and are working to resolve it
  2. Seek advice from the local authority designated officer (LADO)
  3. Work out a plan of action. This is likely to involve checking whether:
    • A DBS check was done when the employee was hired
    • The employee’s qualifications were checked
    • Performance has been effective
    • Attendance has been satisfactory
    • There have been any concerns about the member of staff's suitability to work with children
  4. Inform the LADO and your governing board about your plan and get approval

Inform the staff whose references are missing about what action you'll take – be transparent and open with them throughout the process. Try to avoid making them feel uneasy or upset, as they’re not at fault in this situation Create a report listing the relevant employees, in 5-year bands of hire dates, setting out

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