Service level agreements: template and examples

Download and adapt our service level agreement template. See examples of SLAs used by schools and get guidance on determining the responsibilities of each party.

Last reviewed on 3 June 2021
School types: All · School phases: All
Ref: 8736
Contents
  1. Download our template
  2. Examples
  3. Governor approval of SLAs
  4. Determining responsibilities of the school and the provider
  5. Procurement: good practice and guidance

Download our template

Adapt this template to suit your school and the type of service provided.

We worked with 2 of our associate education experts, Jaimini Lakhani and Martin Owen, to produce it.

Examples

SLA for supporting struggling pupils 

Transforming Lives for Good (TLG) Nottingham has an SLA that outlines the operational and financial arrangements it has with schools or referring agencies. TLG Nottingham helps students aged 11-14 who are struggling in school. 

SLA for swimming service

Stoke-on-Trent has an SLA on its website that describes a swimming service for primary schools. The SLA includes details of the standard of service provided. 

Governor approval of SLAs

For example, you may have set a threshold level whereby purchases over an amount require governing board sign off. In these cases, you'll likely need