Centralising a service, step 6: create a full service catalogue to run your service

This final step will help you put the right things in place to deliver the service. Put together the service provider, finish the service catalogue and get a service level agreement in place.

Last reviewed on 14 April 2022
School types: AllSchool phases: AllRef: 44045
  1. Get the right people to run the service
  2. Find out what the central team can deliver
  3. Consider changes to school-based roles
  4. Seek legal advice for new procurement
  5. Complete the full service catalogue 
  6. Communicate clearly about any new roles and responsibilities 
  7. Create a service level agreement
  8. Put the central service into action
  9. What now?

Get the right people to run the service

Now that you have a project team and know what the service users need from the service (step 5), you can start appointing the service providers.

Your considerations

Do you already have people with the appropriate expertise within your central team to deliver the service? For example, if centralising finance, do you have anyone with financial expertise already in your central team? If so, this is who you should appoint. 

If you don't have the right level of expertise in your team, you might need to hire someone (to your central team) to do this. This could mean either:

  • Making an internal hire (of someone who already works for your trust but not in the central team, e.g. if you have an HR manager in one of your schools); or
  • Hiring someone externally


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