Resolving issues with parents

  • How to manage complaints: checklist and guidance
    Be clear how to investigate complaints about your school in a thorough and timely manner. Download our checklist to help you carry out a formal investigation, and know what to include in your complaints procedure and when to seek external support.
  • Recording conversations with staff
    Data protection legislation doesn't apply to parents and pupils recording meetings or conversations for their own personal use. Find out how you can respond to any recordings made of your staff.