Follow the steps below to set expectations for parents/carers' social media use in relation to communication about your school, and make it clear how your school will respond to any incidents if they happen.
If an incident has already happened, start from the section ‘Support parents/carers to understand how to raise a concern or complaint appropriately' onwards.
Download our internet acceptable use agreement for parents and carers
Our model agreement sets clear guidelines and expectations on how parents/carers should use social media or other internet forums when they communicate with or about your school.
It covers parents/carers' use of:
- Private groups or channels, such as WhatsApp groups or class pages on Facebook
- Personal social media accounts
- The school Facebook page
You can't make parents/carers