Resolving issues with parents
- 5 tips for effective parent communication Use these tips to help improve communication with parents in your school.
- Aggressive parents: zero tolerance posters Find out what to include on posters to remind visitors and parents that aggressive behaviour will not be tolerated. See examples from schools.
- Complaints procedures: guidance (academies) Get to grips with the ESFA's best practice advice on managing school complaints, and learn what to consider as you develop your complaints procedure.
- Complaints procedures: guidance (maintained) Get to grips with the DfE's best practice advice on managing school complaints, and learn what to consider as you develop your complaints procedure.
- Handling persistent or aggressive complaints from parents Read about best practice for dealing with persistent or aggressive complaints from parents. Find out how to use your complaints procedure to close a complaint and stop responding.
- Handling requests to withdraw pupils on religious grounds If parents wish to withdraw their child from a subject due to their faith, read our article for help with finding a compromise.
- Parents' complaints about other families: how to respond Get expert advice to help you respond with confidence to complaints from parents about other pupils and parents.
- Parents recording conversations with staff Data protection legislation does not apply to parents recording meetings for their own personal use. Find out how you can deal with parents who want to record conversations.
- Separated parents: rights and responsibilities All parents have a right to participate in decisions about their child's education. Understand what your school has a responsibility to do, and how to avoid common conflicts.
- Social media: how to deal with negative comments or behaviour by parents Use our internet acceptable use agreement to help prevent inappropriate social media use by parents and to make your school's expectations clear. Get tips on how to deal with incidents and problems online, and download our template letters to parents.
