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Resolving issues with parents
- 5 tips for effective parent communication Use these tips to help improve communication with parents in your school.
- Aggressive parents: zero tolerance posters Find examples of posters to remind visitors and parents that aggressive behaviour will not be tolerated. Also find letters you can send to aggressive parents and other abusive visitors.
- Banning parents or visitors from premises: letters You can bar a parent or a visitor from your school premises. Find out how to do this in writing, and get examples of letters you can send to barred individuals.
- Complaints procedures: guidance (academies) Get to grips with what your complaints procedure needs, and how to go about following it.
- Complaints procedures: guidance (maintained) Get to grips with the DfE's best practice advice on managing school complaints, and learn what to consider as you develop your complaints procedures.
- Handling requests to withdraw pupils on religious grounds If parents wish to withdraw their child from a subject due to their faith, read our article for help with finding a compromise.
- Parents complaining about other parents and children How can we respond to parents' complaints about other families? In this article, we relay advice from two of our associate education experts on meeting with parents and responding to their complaints about other parents and children. We also link to examples of policies and letters from schools.
- Parents recording conversations with staff Data protection legislation does not apply to parents recording meetings for their own personal use. Find out how you can deal with parents who want to record conversations.
- Persistent or aggressive complaints from parents How can we deal with persistent and aggressive complaints from parents? We relay advice on resolving complaints informally, as well as how to handle persistent complaints and deal with parents who act aggressively. You will find guidance on when to decide to stop responding to a complainant.
- Responding to criticism expressed by parents How can I respond to a parent who criticises the school to other parents and pupils, but does not complain directly to staff? This article includes advice from two of our associate experts and a headteacher about how to respond to criticisms or complaints expressed by parents.
- Separated parents: rights and responsibilities Working with separated parents can be tricky. Make it easier by reading our guidance on what parents' rights are, and what your school has a responsibility to do.
- Social media: how to deal with negative comments or behaviour by parents Use our internet acceptable use agreement for parents to help prevent inappropriate social media use. Learn how to deal with defamatory, negative or inappropriate social media use by parents, and use our template letters to respond to incidents.
- Swimming: responding to parents' concerns What can we do if parents refuse to permit to their child to swim? We look at how schools can respond to various concerns parents might have about their child attending swimming lessons. We also link to information on the statutory requirements for swimming in Key Stage (KS) 1 and KS2.