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Persistent or aggressive complaints from parents

Ref: 10176
Last updated on 17 February 2017
School types: All · School phases: All
In-depth article
How can we deal with persistent and aggressive complaints from parents? We relay advice on resolving complaints informally, as well as how to handle persistent complaints and deal with parents who act aggressively. You will find guidance on when to decide to stop responding to a complainant.

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