Dealing with abusive or aggressive parents: guidance and letters

You can ban parents, carers and other visitors from your school premises for abusive or aggressive behaviour. Find out the steps you can take to reduce this behaviour, how to respond when incidents happen and see examples of letters to parents/carers.

Last reviewed on 12 April 2024
School types: AllSchool phases: AllRef: 7919
  1. Steps to reduce abusive or aggressive behaviour
  2. How to respond to abusive or aggressive incidents
  3. Examples of letters

Steps to reduce abusive or aggressive behaviour

Display a zero-tolerance poster in a public place

Use it to inform visitors that you won't tolerate abusive or aggressive behaviour. 

Include wording that explains:

  • Your school is a zero-tolerance zone
  • Inappropriate language, threats or acts of aggression towards staff or pupils will not be tolerated on your premises
  • Anyone behaving in such a way will be asked to leave, they may receive a ban from the premises and their behaviour may be reported to the police

Take a look at these example posters to help you make your own:

Develop a policy on dealing with abusive visitors 

What to do when an incident arises What

The Key has taken great care in publishing this article. However, some of the article's content and information may come from or link to third party sources whose quality, relevance, accuracy, completeness, currency and reliability we do not guarantee. Accordingly, we will not be held liable for any use of or reliance placed on this article's content or the links or downloads it provides. This article may contain information sourced from public sector bodies and licensed under the Open Government Licence v3.0.