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Dealing with abusive or aggressive parents: guidance and letters

You can ban parents, carers and other visitors from your school premises for abusive or aggressive behaviour. Find out the steps you can take to reduce this behaviour, how to respond when incidents happen and see examples of letters to parents/carers.

Last reviewed on 12 April 2024
School types: All•School phases: All•Ref: 7919
Contents
  1. Steps to reduce abusive or aggressive behaviour
  2. How to respond to abusive or aggressive incidents
  3. Examples of letters
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Steps to reduce abusive or aggressive behaviour

Display a zero-tolerance poster in a public place

Use it to inform visitors that you won't tolerate abusive or aggressive behaviour. 

Include wording that explains:

  • Your school is a zero-tolerance zone
  • Inappropriate language, threats or acts of aggression towards staff or pupils will not be tolerated on your premises
  • Anyone behaving in such a way will be asked to leave, they may receive a ban from the premises and their behaviour may be reported to the police

Take a look at these example posters to help you make your own:

  • 'No excuse for abuse' posters from the NAHT
  • Blackpool St Nicholas CofE Primary School (scroll down to the zero tolerance policy and see page 4)
  • Birdlip Primary School, Gloucestershire, (page 1 of the zero tolerance policy)

Develop a policy on dealing with abusive visitors 

What to do when an incident arises What

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