Dealing with abusive or aggressive parents: guidance and letters

You can ban a parent or a visitor from your school premises for abusive or aggressive behaviour. Find out the process, see examples of letters to send to parents and steps you can take to reduce this behaviour.

Last reviewed on 7 April 2022
School types: All · School phases: All
Ref: 7919
  1. Verbal warnings
  2. Written warnings
  3. Banning from the school premises
  4. Examples of letters 
  5. Steps to reduce abusive or aggressive behaviour

Verbal warnings

In the first instance, you might want to give any aggressive parents or visitors a verbal warning, by speaking to them privately to:

  • Let them know their behaviour is unacceptable
  • Refer them to your parent code of conduct or equivalent policy, if you have one
  • Remind them that any further instances will require further action

Find out more with this model parent code of conduct and examples of school policies on dealing with abusive visitors.

Written warnings

After or instead of a verbal warning, you can send the aggressive parent or visitor a written warning.

Use this to set out or point to your school’s expectations of behaviour, and explain the potential consequences if the aggressive behaviour continues. 

Banning from the school premises

Tell the individual in