Centralising a service, step 5: understand the needs of your staff

Put together a project management team to help you carry out this step. Find out who should be on this team and how they can use our questionnaire to understand what staff across your trust need from the service.

Last reviewed on 14 April 2022
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  1. First, set up a project management team 
  2. Roles and responsibilities of the project management team
  3. Use our questionnaire to find out school staff requirements
  4. Analyse your staff responses
  5. Begin to draft your service catalogue, based on staff requirements
  6. Next steps

First, set up a project management team 

Now that you've decided to make changes as a result of step 4, you have to find out what your staff needs are of the service you're centralising. 

To do this, assemble a project management team who'll help define how your school staff use the service. Being clear on the requirements of your staff will help you make sure the service is effective and works for those who'll be using it. 

This project management team will be integral to the changes you're going to make as part of centralising the service. This process can be challenging if you don't have a dedicated team to lead the changes and act as a bridge between your schools and the central team. 

Who should be on the team?

A mix of people with appropriate skills from your central team - if

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