Your school has a duty of care towards its employees and governors
This means that staff members, including the headteacher and governors, should not be placed in dangerous or upsetting situations. Staff shouldn't be expected to attend meetings where parents or carers are behaving aggressively, or to respond to abusive communications.
This duty of care comes from section 2 of the Health and Safety at Work Act 1974, which states that employers need to ensure the health, safety and welfare at work of all employees. The Health and Safety Executive (HSE) specifies that this includes protecting employees from violence, including verbal