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updated on 19 November 2019
Ref: 136
School types: All · School phases: All

Know what to do if you receive a request for information under the Freedom of Information Act, including when you charge for a response and when you can refuse the request. Use our template letters to help you respond to requests.

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  1. What a valid request looks like
  2. Steps to take before responding
  3. Providing a response
  4. Deadlines for responding
  5. Charging for information
  6. Refusing a request
  7. Dealing with complaints

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