You are here:

Last updated on 17 October 2017
Ref: 30720
School types: Academy · School phases: All

Is there guidance on complaints procedures for academies? This article sets out requirements and good practice guidance on academy complaints procedures. You will find information about the required stages of complaints procedures, action after a panel hearing, and record-keeping.

Article tools


  1. Requirements
  2. Good practice guidance
  3. Complaints about academy governors: procedures
  4. The role of the ESFA
  5. Panel hearings

The Key has taken great care in publishing this article. However, some of the article's content and information may come from or link to third party sources whose quality, relevance, accuracy, completeness, currency and reliability we do not guarantee. Accordingly, we will not be held liable for any use of or reliance placed on this article's content or the links or downloads it provides. This article may contain information sourced from public sector bodies and licensed under the Open Government Licence.