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Resolving issues with parents
- 5 tips for effective parent communication Use these tips to help improve communication with parents in your school.
- Aggressive parents: zero tolerance posters Find examples of posters to remind visitors and parents that aggressive behaviour will not be tolerated. Also find letters you can send to aggressive parents and other abusive visitors.
- Complaints procedures: guidance (academies) Get to grips with what your complaints procedure needs to include, and how to go about following it.
- Complaints procedures: guidance (maintained) Get to grips with the DfE's best practice advice on managing school complaints, and learn what to consider as you develop your complaints procedures.
- Handling requests to withdraw pupils on religious grounds If parents wish to withdraw their child from a subject due to their faith, read our article for help with finding a compromise.
- Parents complaining about other parents and children How can we respond to parents' complaints about other families? In this article, we relay advice from two of our associate education experts on meeting with parents and responding to their complaints about other parents and children. We also link to examples of policies and letters from schools.
- Parents recording conversations with staff Data protection legislation does not apply to parents recording meetings for their own personal use. Find out how you can deal with parents who want to record conversations.
- Persistent or aggressive complaints from parents How can we deal with persistent and aggressive complaints from parents? We relay advice on resolving complaints informally, as well as how to handle persistent complaints and deal with parents who act aggressively. You will find guidance on when to decide to stop responding to a complainant.
- Separated parents: rights and responsibilities All parents have a right to participate in decisions about their child's education. Understand what your school has a responsibility to do, and how to avoid common conflicts.
- Social media: how to deal with negative comments or behaviour by parents Use our internet acceptable use agreement to help prevent inappropriate social media use by parents and to make your school's expectations clear. Get tips on how to deal with incidents and problems online, and download our template letters to parents.