Resolving issues with parents

Use these tips to help improve communication with parents in your school.

Read about best practice for dealing with persistent or aggressive complaints. Find out how to use your complaints procedure to close a complaint and stop responding.

If parents wish to withdraw their child from a subject due to their faith, read our article for help with finding a compromise.

Complaints can be a big worry for all involved. Be clear on how to investigate complaints about your school and download our checklist to help you carry out a formal investigation.

Get expert advice to help you respond with confidence to complaints from parents about other pupils and parents.

Data protection legislation doesn't apply to parents/carers and pupils recording meetings or conversations for their own personal use. Find out how you can respond to any recordings made of your staff.

All parents have a right to participate in decisions about their child's education. Understand what your school has a responsibility to do, and how to avoid common conflicts.

Use our internet acceptable use agreement to help prevent inappropriate social media use by parents/carers. Get tips on how to respond to issues, and download our template letters to address incidents and make your expectations clear.