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Last updated on 10 April 2019
Ref: 1577
Statutory/mandatory for: Maintained schools What does this mean?

Make sure your complaints procedure reflects the latest guidance published by the DfE. If your policy is based on our previous model document, use our summary of what’s changed and why to help you decide what changes you need to make. If you have your own, use our checklist to make sure it covers everything it needs to.

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Contents

  1. Model procedure from The Key 
  2. Use our checklist to write and review your own procedures
  3. Primary school examples
  4. Secondary school
  5. Special school

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