Changes to our complaints policies
We've revised our model complaints policies to make the procedures clearer and easier to follow. There have been no changes to your statutory requirements, and no updates to DfE guidance.
If you're using our old model, you don't need to make any changes. But if you're updating your complaints procedure, you can choose to review them against our revised version that's relevant to your context.
Changes to maintained version Section 1: We’ve defined ‘concern’ and ‘complaint’ Section 3: We’ve removed 'withdrawal from the curriculum' from the list of excluded complaints Section 4: We’ve: Given more detail around the duties of the investigating officer Stated that the clerk is now responsible for making sure all parties are aware of relevant legislation (such as the UK GDPR), and for making sure the venue and proceedings are accessible Clarified that the panel chair should make sure the panel remains open-minded and