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Complaints procedure: model and examples (maintained)

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Last updated on 29 September 2017
Statutory/mandatory for: Maintained schools What does this mean?
Policy article
This article includes our model complaints procedure and a downloadable KeyDoc with a checklist for creating a complaints procedure. It also points to examples from schools and includes a model procedure on vexatious complaints.

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  1. 1 Model procedure from The Key 
  2. 2 Primary schools
  3. 3 Secondary schools
  4. 4 Special school
  5. 5 Model complaints procedures from local authorities
  6. 6 One procedure to deal with all complaints

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